What is e-participation?
E-participation means involving customers and members of the community in developing the Association's services and initiatives through digital channels. We listen to your views and ideas, review them, and tell you what came of them.
Participation channels on the website
- Suggestions and complaints: Suggest an improvement or comment on a service
- Contact us: General enquiry or message
- Innovation portal: Share an idea to develop charitable work
- Customer satisfaction survey: Rate ease of use, speed and clarity (A pop-up on website pages)
- Page rating: “Was this page useful?” (Bottom of each page)
- Volunteering portal: Contribute time and effort
- Newsletter: Follow news by email or WhatsApp (Home page)
- Social media: Follow and comment (Facebook, Instagram, X, YouTube, LinkedIn, WhatsApp)
E-participation policy
- Purpose: to give every member of the community an equal chance to help improve the Association's services.
- Who can take part: any website visitor, with no account needed.
- Language: contributions are accepted in Arabic or English.
- What we review: we review every contribution and classify it as a suggestion, complaint, idea or enquiry.
- Replies: we reply to contributions that include contact details within the times published in the Customer Charter.
- Publishing results: we publish a summary of survey results and implemented suggestions on this page when available.
- Human check: website forms are protected by a verification tool (Turnstile) to block automated messages.
- Privacy: we use a participant's details only to reply to them, under the privacy policy, and never publish their name without consent.
Content moderation policy
This policy applies to contributions sent through the website and to comments on the Association's social media accounts. The website does not currently allow visitors to post public comments.
What we accept
- Views, suggestions and constructive criticism, including criticism of our services.
- Questions and enquiries about the Association's work.
What we remove or do not publish
- Abuse, offensive language, incitement or discrimination.
- Anything that breaks UAE law or community values, or offends religion or national symbols.
- Personal data of the participant or others, such as phone numbers, ID numbers or beneficiary details.
- Commercial advertising, repeated messages and suspicious links.
- Donation requests for unlicensed individuals or bodies.
- Content copied without its owner's permission.
Privacy
- We never publish a contribution under its author's name without consent.
- If we publish an example of a suggestion in our results, we remove anything that identifies its author.
Objections
If your contribution was removed and you believe this was a mistake, write to info@fujcharity.ae and we will review the decision.